Trade-In

Already have a system, but thinking about upgrading?

With Audible Fidelity's Trade-In program we take the hassle out of ordering your new equipment, whilst keeping your cost-to-change down to a minimum.

Follow these 5 simple steps and we'll take care of the rest. 

  1. Send us your Trade-In request using the form below.
  2. We'll email you a trade-in offer within 48hours (working).
  3. Follow the instructions in the email to complete your order online.
  4. We'll arrange to collect your trade-in equipment to be inspected & tested.
  5. Your new Item(s) will be dispatched once your trade in item is verified.

What happens if I decide not to trade-in my equipment after receiving a trade-in offer?

Our trade-in offers will automatically expire 7 days after date of issue and can be redeemed online or in-store against your chosen new equipment. Don't worry if you decide not to accept our offer, you can still order online as normal without applying your coupon. 

What happens if my equipment doesn't meet the condition advised?

If after inspection & test we believe your equipment does not meet the criteria you have advised, we will contact you to discuss what actions you would like to take next. In most cases, this will either be a revaluation of the equipment based on its actual condition or we can return this to you at no cost to yourself.

Any other conditions that I need to be aware of?

We only accept equipment that is in full working order, not more than 10 years old and was originally purchased from an authorised UK retailer (no grey imports).

Your Trade-In will not exceed the value of the new purchase item.